Refund Policy
This policy explains when Wuru Store may issue refunds for unsuccessful or disputed recharge transactions and when refunds are not available.
Eligible Refund Cases
- Payment completed but the order could not be fulfilled.
- Duplicate payment for the same recharge request.
- Technical failure caused by the service or payment process.
Non-Refundable Cases
Refunds are generally not available for successfully delivered digital goods, incorrect account details entered by the customer, or orders that were completed exactly as submitted.
Refund Review Process
Each refund request may require payment proof, order details, and account identifiers for verification. Approved refunds are processed through the original payment channel wherever possible.
Processing Time
Once approved, refunds may take several business days to appear depending on the payment provider or bank involved in the original transaction.
Final Notes
Wuru Store reserves the right to decline refund requests that conflict with this policy or show signs of misuse, abuse, or fraud.